GeminiDragonfly

Welcome

GeminiDragonfly wants you to love what we create as much as we love creating it. Remember, everything is handmade and therefore, no two are exactly alike. We carefully select the materials and delicately construct and package each item. Our goal is to be as Eco conscious as possible, so recycled materials and packaging are used when available. Have fun shopping with us and COME BACK OFTEN!

Payments

The preferred methods of payment are Direct Check Out or PayPal. By these methods your item can ship out more quickly, usually within 3 to 14 days after payment. **Your purchase is not complete until you receive a receipt from Etsy or PayPal.

Cancellation of your order is only available on items that are NOT made to order or Print on Demand and entirely at our discretion. Please be sure you are confident of your purchase. If you have any questions, please message us before purchasing.

Shipping

Your purchase will ship within 3 to 14 business days after payment has been received unless otherwise noted on the individual listing. If you need a different shipping time, please ASK us if it is possible first, before purchasing.

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DOMESTIC SHIPMENT - All purchases are shipped through USPS or Fed Ex except Print on Demand products. Those are shipped using the individual printing company's carrier of choice. We are not liable for lost shipments.
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INTERNATIONAL SHIPMENT- International shipments are not tracked. If you would like to track your purchase, there is an additional charge and tracking is only available within the United States. Once the package has left the United States, it can no longer be tracked. Please contact us prior to your purchase and we will set up a custom listing for you reflecting the additional tracking amount. Thank you.
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Shipping for Custom Orders will receive an individual price quote.

Returns & Exchanges

I gladly accept returns

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Returns and exchange details

Customer Satisfaction Guarantee:

If you are not satisfied with an item, full refund MAY be available less actual shipping charge, Etsy charges (5% of the item price, plus 12% on some orders) and PayPal charges. It is this shop's sole discretion due to the nature of some products. Print on Demand products may be cancelled after an hour from placing the order, due to the nature of the fulfillment process.
Request for refund for other products such as Jewelry, Garden Art and Chalkboards must be made within 7 days of receipt of the item. Please contact us if you would like to return one of these items. Item must return in perfect condition and in original packaging in order to issue a refund. We recommend shipping with delivery confirmation. *** All custom/bulk/Print on Demand orders are non refundable***

Print on Demand specific policy:
We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.

NOTE: If you have any concerns, please contact us first before posting feedback, as it is our commitment to resolve any problems amicably.

Additional

We love to help you create a special, personal gift when buying pieces for your friends and family, so let us know how we can help. Whether it's with wrapping or a personal note, we will do what we can! These options are not available on some products, but wherever possible, we happily accommodate.

Shipping & Policies